Personal Therapy

1. Fees and payment 

It is agreed that payment will be made during the session, with cash, card, and BACS as acceptable forms of payment. I reserve the right to suspend the service should payment fall into arrears.

If a third party (such as an employer) will be funding the work, a monthly invoice will be issued which it is agreed will be paid within 30 days of receipt.  

2. Terminating the service

I offer open-ended work and there are no minimum / maximum number of sessions contracted. The client may end the sessions whenever they choose and a notice of intent to end is not required, however, it is encouraged. I reserve the right to suspend or end our work if you:

  • Default on your payment of session fees
  • Fail to attend 2 consecutive sessions without prior arrangement. 
3. Late cancellations and “no shows” 

The following fee structure is in place to deal with missed sessions: 

  • Where more than 48 hours notice is given there will be no charge;
  • Less than 48 hours notice will be charged at 50% of the usual fee
  • Missed sessions where no notice is given are charged at full price.

If a session must be cancelled by the practice, there will be no charge and an alternative date will be offered.

4. Confidentiality in Counselling & Psychotherapy

Counselling and Psychotherapy are confidential services that enable a person to talk in private, knowing that the professional will not share the details of the session with anyone else. 

There are some legal and ethical reasons that a practitioner may disclose information, for example if your life is at risk or a vulnerable person is in immediate and serious danger of harm. In these rare cases, it is ethical and often legal duty to share relevant information with other services. Where possible, discussing this first with the client will always be preferable.

All professional Counsellors/Psychotherapists must have Clinical supervision where they will discuss some details of their work. The Supervisor is always a qualified professional and supervision is exists within the same framework of confidentiality. Identifying information (information unique enough that it may be used to identify an individual) are never disclosed. 

Some brief notes are kept that act as an ‘aide-mémoire’ for the Counsellor. These are thematic, non specific and will be kept securly.

5. Complaints and Feedback

If you wish to make a complaint about any aspect of the service please speak to me in the first instance. If you do not feel that this is appropriate, you can contact the NCS professional complaints department

COVID AMENDMENTS (Subject to current legislation and guidance)

It is agreed that face to face work may continue where the following statements are true:

  1. It would be detrimental to the progress of therapy were the session held in any other way than face to face
  2. It is within the law to meet and in doing so, the above named would not be in breach of official guidance at the time of the session, including but not limited to isolation requirements
  3. The session is conducted outdoors or in a space that allows for effective social distancing in accordance with official guidance
  4. Neither party have been advised to shield on medical grounds


It is agreed that should any of the following apply, that the session will NOT be able to held as face-to-face work and that postponement or an alternative will be found:

  1. Either of us are displaying/experiencing symptoms of COVID-19 including:
    1. A high temperature.
    2. A new and persistent cough
    3. A loss of taste and/or smell 
  2. Both parties will avoid physical contact (e.g. shaking hands).
  3. Both parties will take steps between appointments to minimise exposure to COVID, including following all official social distancing/mitigation guidance.
  4. If either party are knowingly exposed someone who is infected, we will inform each other.
  5. If a resident of either party’s home tests positive for the infection, we will inform each other.


In the interest of safety, I will only be accepting cashless payments (this can either bank transfer or card payment).

In the case of card payment, hand sanitiser will be used to minimise risk.


The following clause has been added to the existing confidentiality agreement:

If the client tests positive for the coronavirus, I may be required to notify local health authorities that you have met with the therapist. If this is the case, I will only provide the minimum information necessary for the track & trace data collection and will not go into any detail about the reason(s) for our visits. In attending face to face sessions you are agreeing that I may do so without an additional signed release.

For Clinical Supervision Only


The supervision being offered aims to be supportive, conducive to growth, and provide a safe place for discussing clinical work. As a member of a professional body, I am bound by a code of ethics that requires me to provide a confidential space, however, in the interest of clarity, it should be understood that some exceptions do exist:

  • I am duty-bound to report serious ethical breaches, including malpractice to the supervisee’s professional body
  • I am subject to the same laws related to disclosure as other professionals.


It is expected that the supervisee keeps up to date with the agreed payments and that they acknowledge that I reserve the right to suspend or end supervision if they default on payment.

Where a session is cancelled with less than 48 hours notice, I reserve the right to charge fifty per cent (50%) of the agreed fee, this can be waived at the discretion of the supervisor only for reasons such as medical emergency, child care issues etc.


A minimum commitment to ethical practice is expected of all Supervisees, this minimum constitutes the following:

  • The Supervisee is a registrant of a PSA regulated register OR is training towards a qualification that will allow registration
  • Where a specialist service is offered (eg. working with young children/addiction etc.) additional CPD training or full qualifications are held or being worked towards.
  • The Supervisee is appropriately insured for the level and volume of client work to which they have committed themselves.

Clinical responsibility

It is agreed that ultimately, the supervisee has clinical responsibility for their own client/s, and the way in which the supervision process impacts their clinical work. 

Both parties also acknowledged that the supervision process is supplementary and is designed to support the supervisee in their clinical decision making, growth, and well being. It is the supervisee’s responsibility to be honest, and to present an accurate reflection of their clinical work and professional development during supervision.

It is the supervisor’s responsibility to discuss any concerns that they have and to do so in a clear, constructive, and supportive way.

Preparation & Engagement

The supervision arrangement is a professional activity and an appropriate attitude to the work is expected. Supervisee’s should be prepared for each session, being clear on what they would like to achieve from the time spent in supervision. 

It is the supervisee’s responsibility to ensure that they are engaged in a sufficient amount of supervision, which should be in relation to: 

  • their level of experience, 
  • the volume and the complexity of their client work, 
  • the minimum amount of supervision required by professional membership.


The supervisee can contact the Supervisor free of charge during working hours (9-5) by calling or emailing for the following reasons: 

  • rearranging sessions, 
  • booking additional supervision
  • to ask quick questions (up to 5 minutes)

It should be noted that an immediate response is not always possible and that the call/message will be returned within 48 working hours (however it is almost always the same day).

Outside of working hours, contact should be for emergencies only. This includes circumstances where the Supervisee feels that immediate action should be taken to safeguard those that are involved in the therapeutic process, including vulnerable persons indirectly related to the work. As above, it should be noted that an immediate response is not always possible but that any communication will be responded to as soon as possible.

Contact fees: If a conversation lasts more than 5 minutes, the standard fee will be charged proportionally. For example, if a full, 60-minute session costs £45, a 15 minutes conversation will be charged at £11.25. Calls will be rounded up to the nearest 15 minutes.

Holidays & gaps in the work

It is the duty of both parties to provide reasonable notice of any planned periods where the work cannot continue (eg. annual leave)

It is the responsibility of the supervisee to ensure that they acrue a suffiecient amount of supervision in relation to their caseload.


Where one party wishes to terminate the contract and cease work, they should where possible give a reasonable amount of notice and ensure that there will be no gaps in supervision during the transition.